Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

Pertama, kumpulkan semua dokumen pendukung terkait keluhan Anda, pikirkan pertanyaan yang perlu Anda ajukan, dan tentukan tindakan apa yang Anda harapkan dari kami.

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Compliance team directly by sending an email to: compliance@icmarkets.bs or by writing to:

Compliance Department

IC Markets Ltd

The Balmoral Corporate Centre,

Unit H - 1st Floor, Sandford Drive,

New Providence, Nassau,

The Bahamas

Kami berupaya untuk menyelesaikan masalah dalam 21 hari. Walau begitu, sebagian keluhan mungkin lebih rumit dan membutuhkan waktu lebih lama untuk dapat diselesaikan. Dalam hal ini, kami akan terus mengabari Anda mengenai kemajuan prosesnya.